Property Management
Recognizing the substantial undertaking of property management, we have structured our services into specialized teams to enhance efficiency and maintain effective follow-up. This strategic approach ensures that both our property owners and guests receive the highest level of dedicated support. Explore the details of our property management support teams here.
Our teams
Guest Support
Our Guest Support Team handles all guest-related matters, encompassing everything from the initial inquiry to facilitating physical check-ins and providing continuous support throughout their stay. Operating round the clock, this multilingual team ensures our guests receive top-notch support at all times.
Admin Support
Our Admin Support Team expertly manages all Airbnb-related requirements and ensures full government compliance. They oversee the backend operations of the business, which includes handling building access, permits, DET check-ins and check-outs, security deposits, platform issues, and more.
Revenue Support
Our Revenue Support Team plays a crucial role in optimizing property revenue by meticulously managing pricing year-round to maximize our owners’ earnings. This team adjusts pricing dynamically based on demand and supply, employing a blend of algorithms and manual fine-tuning. Furthermore, we implement distinct pricing strategies tailored to specific channels, such as Airbnb versus Booking.com, to further enhance our owners’ profitability. For more insights into our pricing strategies, you can delve deeper here.
Client Support
Our Client Support Team specializes in addressing host-related concerns. Whether it’s assisting with an Owner Stay or clarifying details on a Monthly Statement, this team is readily available to respond to any inquiries. Additionally, they take charge of permit renewals and ensure that our Know Your Customer (KYC) information remains current and compliant.
Property Management FAQs
The monthly statements with all reservations and payout information are uploaded automatically to the website around the end of each month for the previous month. The payouts are made before the 10th of each month.
Absolutely. You can book your own owner stay via the property websites, as long as the calendar is free.
For any other questions contact us
